Communication guide for difficult conversations

The rapid spread of COVID-19 through our communities and the need for large numbers of patients to be rapidly assessed, triaged and admitted to hospital places enormous strains on patients, their loved ones and the clinicians working to help them.
The high mortality rate of COVID-19 in the elderly and other vulnerable groups makes the task of caring for patients even more challenging. This guide is intended to help and support clinicians in their difficult conversations with patients and their loved ones.