Advancing Patient Care | Ag Cur Cúram Othar Chun Cinn
Occupational Health Call Centre in Beaumont Hospital responds to 4568 calls during April
As part of the Hospitals response to the COVID-19 pandemic a call centre was set up to support Occupational Health to manage the increased volume of calls from staff relating to COVID-19. The call centre is run by staff nurses and supported by HR and QPS. In addition, IT supported Occupational Health by developing a data base to log and track calls.
During the month 5th April to the 3rd May 2020, with this additional support Occupational Health were able to manage a total of 4568 incoming calls. This included answering queries, referrals for testing, provision of results and contact tracing.
The Occupational Health Call Centre continues to operate 7 days per week from 7.30am to 5pm each day. A huge thank you to all staff involved in the Occupational Health Call Centre, many of whom have had to learn new skills and take on new challenges.
Remember social distancing, hand hygiene and respiratory etiquette continue to be our main lines of defence. Staff with symptoms or concerns relating to COVID-19 should continue to call 01 809 3273.
Remember to Stay at home if you are not well/protect yourself/your patients /your colleagues.
Some cookies are necessary for us to manage how our website behaves while other optional, or non-necessary, cookies help us to analyse website usage. You can Accept All or Reject All optional cookies or control individual cookie types below.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.
YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.