The National Inpatient Experience Survey (NIES) is a nationwide survey asking patients about their recent experiences in hospital. The purpose of the survey is to learn from patients’ feedback in order to improve hospital care. The most recent survey took place in May 2022. Following on from the survey each acute hospital in the RCSI HG conducted an analysis of the feedback. Following this analysis a number of Quality Improvement (QI) projects have been developed by each hospital and these QI projects are outlined beneath.

Each hospital has used a QI approach to make changes to the way healthcare staff deliver care and services. QI projects use feedback from patients along with the knowledge and experience of healthcare staff to see where improvement is required. Changes are then made to that service. Once the change is in place healthcare staff then measure or monitor it to check whether the change has led to an improvement.

On behalf of the Royal College of Surgeons Ireland (RCSI) Hospital Group, we would like to thank all the patients who participated in the National Inpatient Experience Survey. This feedback is invaluable in helping us to understand individual experiences and to assess our service performance against patient expectations. We expect that this will lead to an improvement in the quality of healthcare services provided for all patients.

2023 Updates

Click here to download information about Louth Hospitals Quality Improvement Initiatives.

Click here to download information about Connolly Hospital Quality Improvement Initiatives.

Click here to download information about Cavan Monaghan Hospitals Quality Improvement Initiatives.

2022 Update

Click to download information about RCSI Hospital Group Quality Improvement Initiatives.